Shipping policy
SHIPPING POLICY
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, custom clearance procedures or other causes.
Please submit a ticket within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
Shipping Policy Update Regarding Refunds for Delayed Orders:
At Cavaier, we strive to provide our customers with timely and reliable delivery of their orders. However, we understand that unforeseen circumstances may occasionally result in delays beyond our control.
In the event of a delay in the shipment of your order, we are committed to keeping you informed and addressing any concerns you may have. While we apologize for any inconvenience caused by such delays, please note that shipping costs are non-refundable, regardless of the reason for the delay.
Our shipping costs cover the services provided by our shipping carriers, and these costs are incurred upon processing your order for shipment. Even if your order experiences a delay in transit, we have already fulfilled our commitment to arrange for the shipment of your items.
We appreciate your understanding and cooperation in this matter. If you have any questions or require further assistance regarding your order or our shipping policy, please don't hesitate to contact our customer support team.
HOLIDAY DELAYS:
Please note, shipping carriers are receiving a high volume of orders for the holiday season. Feel free to reach out to our customer support team, if your order has passed 4 business days of the expected delivery date. We appreciate your patience and understanding.
FULFILLMENT TIME:
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 1-2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.
During sale periods and peak volumes during the holidays, we ask that you allow up to 3 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.
SHIPPING:
Average standard shipping time is 6-10 business days.
SHIPPING RATES:
We offer competitive shipping rates based on the weight and size of your order, as well as your shipping destination. Please note that we do not earn any profit from our shipping rates. The shipping cost that you pay is calculated based on the actual cost of shipping your order to your specified address, including packaging materials and handling fees.
To determine the exact shipping cost for your order, simply add the desired items to your cart and enter your shipping address at checkout. The shipping cost will be calculated and displayed before you submit your order, so you can review it and make any necessary adjustments before completing your purchase.
We strive to provide fair and transparent shipping rates that accurately reflect the cost of shipping your order, and we appreciate your understanding and support. If you have any questions or concerns about our shipping rates, please don't hesitate to contact us at: info@cavaier.com.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.
DELAYED PACKAGE:
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: info@cavaier.com with your order number.